Delivery

What is the current courier upgrade offer?
For mainland UK the normal cost to upgrade the delivery to a next day courier is £10, for the time being this is on special offer at £5.

When will EGI send out my order?
We despatch the next working day after the day you placed your order (i.e. not including weekends).

How will EGI send out my order (UK)?
For the UK... Via first class post as standard (estimated 3-5 day delivery time - but please allow up to 10 days). To upgrade your despatch for UK mainland orders to a next working day courier service (2 working days in total as we despatch the next working day after the day of ordering) opt for the £10 Platinum Service (Currently this is on offer at half price: £5 - UK only).

What if I spend over £30?
If your order is over £30 in value (and you are in The UK) carriage is free via Royal Mail First Class Post.

What if I'm not home when the parcel is delivered?
- First Class Post - as per normal post. If the parcel is too big to fit in your letter box they will leave a card and you will need to collect or arrange re-delivery (this is not charged for).
- Courier Delivery - if there is nobody home to sign for the parcel they will leave a card - you will need call the number on the card to arrange re-delivery (this is not charged for).

(Note; it is your responsibility to arrange collection or re-delivery, EGI will not accept responsibility where this has not occurred.)

Will I need to sign for my order?
If you have upgraded to Platinum service; then yes the delivery will require a signature because it'll arrive via a courier.

Do you ship Internationally?
Yes we do to the following areas (the standard delivery charges are shown):

- Europe + £12.50 (Royal Mail International Signed For Service)
- The US & Canada + £17.50 (Royal Mail International Signed For Service)
- Australasia & Japan + £17.50 (Royal Mail International Signed For Service)

Caveat
All lead-times and delivery services are subject to change at no notice in times of severe adverse weather conditions / acts of God.

Returns

What if my engraving is wrong?
If your engraving is wrong due to a mistake by EGI we will replace your order free of charge using our Express Service.

What if I want to cancel my order?
If you want to cancel your order you need to tell us within 24 hours of you placing the order, however, if your order has already been engraved you cannot cancel your order. Cancellations cannot be accepted after this time or if your order has already been engraved.

Returns Policy
Once a product is engraved we will not replace it unless the engraving is wrong or the product is broken. You cannot return an engraved product if you change your mind about the actual product as it's impossible to un-engrave and resell the item. Nor can you return a product if you have made a mistake in specifying the engraving, it is your responsibility to enter the correct text in the engraving field/s.

What if EGI are out of stock of an item?
If EGI are out of stock of an item you have ordered, you will be contacted within 24 hours by phone or email to offer an alternative product at the same or higher value or a full refund.

FAQ

Do you accept orders on the phone?
Alas not, orders must be placed online, so that secure payment processing can be utilised and so that you can specify exactly what engraving you need.

How do I enter my engraving instructions?
Please enter the engraving instruction in the engraving fields on the right of the product images. One field on each product is compulsorily required to have text in it before you can checkout.

Where will you engrave?
We will engrave in the most suitable position, this is centred wherever possible unless another position is specifically chosen by a dropdown menu (please note this is only available on selected products). If multi engraving lines are available but you don't use them all, the engraving will be centred with the lines that you have chosen.

Can you engrave non-Latin fonts like Hebrew, Greek, Cyrillic, Arabic?
Yes we can, you will need to email us with what you require & we will provide a proof for approval via email. Please Contact Us for this service, please note this service will take arround 1 week to arrange.

What if I want more engraving than the site will let me?
I’m afraid this isn’t possible as each item has individually configured engraving specifications i.e. each has the maximum number of characters on the maximum available lines available to be used. You cannot enter more than the maximum number of characters in the fields and the site will let you know how many characters you have left.

Can I purchase my item un-engraved?
Yes you can, but to progress through to the checkout you need to enter something in the required field/s. Please simply put just a full stop "." in the required engraving field/s and then proceed to the checkout - don't worry we won't engrave a "." on your item - it'll just come unbranded. You can also reply to the confirmation email you recieve after ordering to confirm you want the item un-engraved.

Are spaces classed as characters?
Yes they are, as spaces takes up room on the product they are classed as characters.

Do EGI engrave logos or pictures?
EGI do not engrave logos or pictures. But if you have a bulk order requirement (10 units+) for engraved gifts we can engrave your logo and/or text onto our gifts, please use our wholesale division's website for this requirement  www.corporate-gifts-co.com.

Do you sell in Bulk?
Yes if you have a bulk ordering or a promotional giftware requirement please visit our sister website www.corporate-gifts-co.com.

Who are EGI?
EGI is a division of Solo Trading Limited. Solo Trading Ltd are based in Stratford upon Avon and have been providing first class gift solutions since 1991. Stock is held on site and engraving is done in our in-house engraving department using computerised diamond point engraving machines.