Terms & Conditions
SHOPPING WITH ENGRAVED GIFT IDEAS
- Some products may vary slightly in appearance from the picture displayed.
- You can only order products listed on our website online.
- If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
- Please ensure that when completing on-line that your credit card details such as name and full postal address match the exact details on the Bank or Credit Card statement you receive.
SECURE CREDIT CARD POLICY
Engraved Gift Ideas will always protect the personal information that you share with us. Engraved Gift Ideas stores information internally in a controlled, secure environment. If, for example, you make a purchase online, we route all transactions through SSL (Secure Socket Layers) and will process your credit card number only to secure your current payment. The SSL transaction does not retain your credit card number subsequent to the transaction at hand and will not use the number for marketing purposes.
If Engraved Gift Ideas requests general demographic information, this information is limited to reporting purposes only; members remain anonymous. Phone numbers, e-mail addresses, and postal addresses are never shared for demographic reports with outside entities.
Engraved Gift Ideas may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide an up-front statement to that effect.
- You can pay by any: Visa or MasterCard credit card or by Switch, Solo or Delta debit card. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
- The prices displayed on our web site are in British pounds (Â£).
- We currently debit money from your account within one working day after we have received your order.
- Prices published on our website are in GBP Sterling, include VAT (Value Added Tax) at 20% and delivery unless otherwise stated.
- Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot offer advice to you as to what these costs will be - please consult your local customs office for more information.
- We try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment made for the goods will be refunded in full.
- All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.
TERMS AND CONDITIONS
All site content is the Copyright of Solo Trading Ltd. All logos and trademarks are the copyright of their respective owners. Engraved Gift Ideas logos are the copyright of Solo Trading Ltd.
Solo Trading Ltd has made all reasonable efforts to ensure that all information provided through the Engraved Gift Ideas website on the internet are accurate at the time of inclusion. However, there may be inadvertent and occasional errors for which Solo Trading Ltd apologises. Solo Trading Ltd has made all reasonable attempts to satisfy the requirements of Copyright. Should any Copyright issues arise please contact Solo Trading Ltd immediately on email [email protected], so that we can promptly address the issues raised.
Solo Trading Ltd makes no representations or warranties about the information provided through its website, including hypertext links or any other items used either directly or indirectly from the Engraved Gift Ideas website. Solo Trading Ltd reserves the right to make changes and corrections at any time and without notice.
Solo Trading Ltd accepts no liability for any inaccuracies or omissions published within this website and any decisions based on information contained within this site are the sole responsibility of the visitor. Solo Trading Ltd accepts no liability for any direct, special, indirect, or consequential damages, or any other damages of whatsoever kind, resulting from whatever cause through the use of any information obtained either directly or indirectly thereof.
Any visitor that provides information to Solo Trading Ltd as well as to this website agrees that Solo Trading Ltd has unlimited rights to such information as provided and that Solo Trading Ltd may use such information in any ethical way it chooses. Such information as provided by the visitor shall be non-confidential.
Engraved Gift Ideas website, its contents and any links with third party web sites are provided on an "as is" basis. Solo Trading Ltd expressly disclaims all warranties and representations of any kind relating to their sites or any materials (including all text and images) appearing on them, including without limitation any warranty or representation that the information accessible on or from these sites is accurate, complete or current.
Except as stated herein, Solo Trading Ltd (including its directors, officers, employees and agents) accept no responsibility or liability to any person whatsoever for any loss, injury or inconvenience suffered or arising out of or in connection with any information, materials, offers, products or services on or in its site or the contents or appearance of all or any part of any third party web site capable of being accessed from those sites, whether any such links are under the control or direction of Solo Trading Ltd or not. (Solo Trading Ltd does not limit its liability for death or personal injury only to the extent such arises as a result of the negligence of Solo Trading Ltd, its directors, officers, employees or agents).
All references herein to "Solo Trading Ltd" are references to Solo Trading Ltd, any subsidiary or holding companies of Solo Trading Ltd and any other subsidiary of such holding company (as these terms are defined in section 736 of the Companies Act 1985).
Whilst Solo Trading Ltd will endeavour to despatch your product(s) as soon as possible once the order is paid for, Solo Trading Ltd can accept no responsibility for postal delays beyond our control.
RETURNS & REFUNDS POLICY
This applies to items purchased from http://www.engravedgiftideas.com.
We believe that you will be delighted with your product(s) but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Refunds are given as follows:
- Faulty products will always be replaced although a full refund will be given in the unlikely event that a replacement cannot be provided,
- If the goods received are unsuitable, the refund made will be less 30% of the purchase price to cover re-stocking and administration fees.
- If an order is cancelled prior to delivery but after the payment transaction has been made, your card will be refunded in full less 5% credit card administration fees.
HOW TO RETURN FAULTY or UNSUITABLE ITEMS
You have the right to return a faulty or unsuitable item within 7 days of receipt. Please keep any information that accompanies your item(s) as this will be needed in order to initiate and assist us in the returns process. It is advised that you check your goods immediately upon receipt and any reasons for return are communicated to Engraved Gift Ideas as soon as possible via all available communication channels such as email, telephone or fax.
If you return an item to us which is faulty or for any other reason which is our fault, please contact us by telephone (on +44 (0) 1789 262900) or email (at [email protected]) to inform us and we will arrange a refund if a replacement cannot be made available. Please contact us first and we will provide you with advice on how to send the item back to us. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail (Recorded Delivery).
HOW TO RETURN ITEMS DAMAGED IN TRANSIT
If you take delivery of an engravedgiftideas.com package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please follow the same procedure as published on how to return faulty or unsuitable items.
Please follow the steps below to enable us to process your case efficiently:
- Make contact with Engraved Gift Ideas via [email protected] or +44 (0) 1789 262900.
- Write on the back of the delivery slip, giving the reason for the return. Please include your order number.
- If you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in your confirmation email.
- Wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories.
- Then contact customer services, using the details below, to confirm the specifics of your query:
EngravedGiftIdeas.com Returns Department
If you need to return a product, please call customer services on +44 (0) 1789 262900 or email us on [email protected] so that your enquiry may be dealt with quickly and effectively.
- For your protection we recommend that you use a recorded-delivery service.
- We will notify you via e-mail when we have processed your refund or replacement.
LOST & MISSING DELIVERIES
If you have recently placed an order and you think the delivery of your item/items is overdue, contact customer services on [email protected]
If your order is marked "Items dispatched", then it has already left our warehouse.
NB: For deliveries within the UK, please allow five working days for delivery. International deliveries are normally within 7-15 working days.
Despite our efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it's possible they have already tried to deliver your package, but were unable to.
If you believe the delivery is severely overdue, please send our Customer Services an e-mail. You can also contact Customer Services by telephone from Monday to Friday, 9.00 am to 5.30 pm (GMT)
ITEMS NOT COLLECTED FROM ROYAL MAIL
Please note that packages, which are not collected by you from your local sorting office, will be returned eventually (this can take up to 45 days from date of order) to Engraved Gift Ideas. The information relating to this action is published on the Royal Mail Web Site (www.royalmail.co.uk) under heading Track & Trace. The recorded delivery number against your delivery can be acquired by calling our customer services 01789 262900 quoting your 'Cart Id' which is published on the 'World Pay Card transaction confirmation' sent to you by email at the time of order.
Can you resend my package?
Once we are in possession of your package, we will resend the item to you. The following tariffs will apply to cover postage and administration:
Packages weighing between 0kg and 1kg = Â£4.95
Packages weighing between 1kg and 2kg = Â£7.95
Packages weighing between 2kg and 4kg = Â£9.95
What if I can't wait up to 45 days for my package to be resent?
If you cannot wait up to 45 days for your package to be resent, you can re-order the item in question and provided that the item is in stock we will despatch your new order as soon as possible. If you choose this option, upon receipt of the returned item we will instigate a refund against the original order less 30% of the purchase price to cover re-stocking and administration fees.
HOW LONG WILL IT TAKE?
Product dependent, all items are sent either Recorded Delivery, Parcel Post or 1st Class Post via Royal Mail or parcel carrier if over 10Kg.
NB: For deliveries within the UK, please allow five working days for delivery. International deliveries are normally within 7-15 working days.
The availability of an item refers to the length of time it takes before the item is available for us to send to you. For example, if we have an item in stock it will have 24-hour availability. In other cases, we may have to order the item from wholesalers and it may take longer for us to be able to send you your order. To find out more about availability we suggest that you read our Availability Guide.
You can check the availability of an item by looking at the details on any product information page. If an item is out of stock it will be detailed as so and you will be unable to order it. Please see the Availability Guide for more information.
To find out how long it will take for you to receive the item you have ordered, you need to consider its availability. If an item is in stock, we will engrave and despatch it on the next working day by 1st Class Royal Mail, so please allow up to 5 days for delivery. If you choose to upgrade to our Platinum Service or spend over Â£50, we will despatch your item on a next day courier service so that your gift will be with you before 4pm two days after your order. So if you order on a Monday, your gift will be engraved and despatched on the Tuesday for delivery before 4pm on the Wednesday.
We endeavour to keep stock levels on the website up to date but where orders are made for a product that is out of stock, we will contact you immediately to discuss whether you would like to order a similar item or to arrange a full refund.
Money Back Guarantee
Engraved Gift Ideas offers a 30 Day Money Back Guarantee. If for any reason you are not completely delighted with your purchase you may return it within 30 days for a full refund or exchange.
Please contact us and we will provide you with details of how to return your product.
- All products must be returned in their original state complete with packaging and all components.
- Please ensure all products are not damaged on their return journey. On some occasions we may suggest that higher valued be returned via recorded delivery.
- Once we have been informed of your intention to return a product, we will refund your credit/charge card (used to place the original order), Paypal or Google Checkout account within 30 days of cancellation.
- The original delivery charge (where applicable) will only be refunded if the order is cancelled within the 7 day cooling off period.
- Personalised products and engraved products are excluded from this returns policy and cannot be returned for a refund unless faulty. Please see the individual product for details. This does not affect your statutory rights.
Where products are in stock, we normally dispatch orders within 24 hours. Where you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and issue a refund, confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods back to us before a refund can be processed.
If for any reason your product does not reach you in perfect condition, please contact us within 3 days of receipt and we will arrange for a replacement.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact us with details of the problem quoting your order number and we will advise you of the action to take.
When you provide Engraved Gift Ideas with your name (or alias), e-mail address, mailing address, or telephone number, and you "opt in," Engraved Gift Ideas and Engraved Gift Ideas representatives may use the provided information to alert you to product upgrades, special offers, updated information, classes, new services, and other Engraved Gift Ideas related information. ("Representatives" include value-added resellers and authorised trading partners.) Engraved Gift Ideas does not offer, or allow the selling of, any user-provided information to third parties.
Engraved Gift Ideas respects the rights users give us when opting to receive e-mail communications and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our users.
If you do not want Engraved Gift Ideas or Engraved Gift Ideas representatives to contact you, you may "opt out" of this preference at any time, whether you're online or contacting Engraved Gift Ideas directly. As part of your preference flexibility, you'll always have the option to opt back in and have Engraved Gift Ideas contact you based on your previous or new preferences.
If you choose not to register or provide personal information, you can still visit the Engraved Gift Ideas site; however, you will not have access to areas that require personal identification. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We do not store credit card details nor do we share customer details with any 3rd parties.
Your right to privacy is important to us. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you. We are fully registered under the Data Protection Act 1998 under number Z8297560 and ensure we comply with all protection the Act affords to you. Further information on the Act is on the internet at www.dataprotection.gov.uk.
In some areas of our website, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This would include where you subscribe to any online newsletters or provide feedback to us through a contact form or when you complete any on line survey we may offer from time to time. When you do so we ask you to give us your name, e-mail address and other personal information that will be needed to supply the services to you. In relation to any regular "e-contact" you can 'unsubscribe' at any time. We (and/or carefully selected others) may use (and you consent to the use of) your personal data for future e-mail mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you. If you would rather not receive future marketing e-mails from us please tell us. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business or as set out in this Policy.
Making sure you can buy safely on line is a priority for us and we have made strenuous efforts to ensure that Store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: Potentially sensitive information such as your name and address Critically-sensitive information like your credit card number If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online transaction and order information as we are. We have no desire to infringe your privacy while using our site and we will never provide your personal information to anyone else except if we sell our business in whole or in part or if we consider that they may have products or services that are of importance or likely use to you.
For further information from us on data protection and privacy contact: The Corporate Gifts Company, 77 Timothy's Bridge Road, Stratford-Upon-Avon , CV37 9BG - England Information on the Data Protection Act 1998 is also on the Information Commissioner's website at www.dataprotection.gov.uk
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